Administrator access to the tool is at My Account -> Group Administration -> File Search

Enter any part of the file name you are searching for. It is NOT case sensitive.

The resulting display is in two parts:

• Active Files Found
• Deleted Files Found

Click the underlined link to an active file to download the file, or click the folder icon of the containing folder to go to that folder.

Select deleted files (check them off) and click “Restore Selected Files” at the bottom of the page to make the files active again.

If a folder containing a deleted file is also deleted then the folder will also be restored. If the restored folder has the same name as an active folder there will more than one folder of the same name. The same is true for restored files. If a folder is restored check folder permissions to be certain they accurately reflect desired access policy.

When a file is deleted it can generally be restored for 48 – 72 hours before it is permanently removed from the system.

Either you don’t have Java installed, or a recent Java update caused the Java Web Start feature the Transporter relies on to stop working.

In either case the solution is a complete Java install/reinstall, which you can get from this link:

http://java.com/en/download/

Note if you use the Transporter you may get the same error.  If so installing an updated version of Java should solve the problem.

Once turned on the reports are generated nightly to show all new files uploaded during the day just ended, including files that were later deleted. Each line of the report includes:

• File name
• Folder the file is in at the time the report was created
• Date/Time of the upload

This feature must be requested from My Docs Online Support and will result in a new folder \Logs\Uploads in your account after the feature has been activated.

Related: Activity Logs

Why?

Web URLs are not allowed to have spaces, which are instead replaced by “escape characters” that most find unsightly and many find confusing. If the name of the file you uploaded contained spaces, My Docs Online must use escape characters when we display the link to it.

Beginning with IE7 Microsoft decided to “help” by automatically converting the escaped characters to underscores (“_”) when you save the file.

Options to avoid this problem include:

• Use a different browser
• Don’t use blanks in file names to start with
• Use one of My Docs Online’s other tools to download, for instance:
  • Transporter
  • Download Assistant
  • Web Folders

Once turned on the reports are generated nightly to show activity for the day just ended, and include information on actions of interest such as:

• Logins, including User ID, time/date, and client IP address (for geolocation)
• File uploads/downloads/deletes
• Folder creation and deletion
• File renames and moves

Introduced in February, 2009, this feature must be requested from My Docs Online Support and will result in a new folder \Logs\Activity in your account after the feature has been activated.

Related: Upload Logs

When using the Download option you must OPEN the mdo file – it contains a “list” of the files selected for download, and launches the Download Assistant, which then asks you where to put the files.

Steps to follow

Internet Explorer:

• In the web browser, select file(s) by checking them off
• Click “Download” then “Start Download”
• Choose OPEN when you see this dialog:

If the icon and file type doesn’t match what is shown above, you need to Install the Download Assistant.

Firefox and Chrome:

• In the web browser, select file(s) by checking them off
• Click “Download” then “Start Download”
• Save the file, then Open the file

For users who need to share the frequent updating or editing of Word or Excel files, the ability of the WebDAV protocol used by MS Web Folders to “lock” a file while a user has the file open for update provides a simple yet powerful way to share editing responsibilties for a given file, without having to worry about the “intervening update” problem.

“Intervening updates” refers to the situation where user “A” opens a particular file for update, and before the file can be updated and saved user “B” also opens the same file. Whichever user saves the file last will wipe out the other user’s changes.

The WebDAV protocol supported by the My Docs Online server includes a provision for “Locking” a file, and Microsoft Office applications “know” how to keep a My Docs Online file locked while it is being edited. All that is required is to open the Office file via Microsoft’s Web Folder support, either directly via the Office File Open dialog, or by locating the Web Folder and then the file via Windows Explorer and opening the file to launch Office.

If user number two attempts to open the same file at the same time, he or she will be notified that the file is open and locked, and he or she will be offered a “read-only” copy of the file. When the first user closes the file the “lock” is released so user number two can open, and edit, the file.

Originally described in a My Docs Online blog post.