My Docs Online FAQ

Error #2038 when using Customer Upload or New Web Interface Upload

Richard — Wed, 16 May 2012 14:04:12 +0000

If one of your customers receives “Error #2038″ when uploading a large number of files (or a smaller number of very large files) when using your Customer Upload link, it’s due to local “resource” limitations encountered by the Adobe Flash Uploader My Docs Online uses to allow easy, multiple file uploads.

The solution is to split the upload into two or more batches of files.

The same error can occur when using Upload in the new-style web interface. In that case the same work-around can be used, or use the Desktop App instead.

The icon for the Desktop App has disappeared from my desktop. How do I get it back?

Stephen — Thu, 02 Feb 2012 16:01:20 +0000

Occasionally the automatic updates for the MDO Desktop App will remove the icon from your Desktop. Re-installing the app from the website should put the icon back on your desktop. If it doesn’t it’s probably a Java caching issue which can be solved by taking the following steps:

Step 1 – Remove the Desktop App icon from your Desktop

Step 2 – Clear the java cache

To clear the Java Plug-in cache:

Click Start > Control Panel.
Double-click the Java icon in the control panel.
The Java Control Panel appears.

Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.

Click Delete Files.
The Delete Temporary Files dialog box appears.

Click OK on Delete Temporary Files window.
Note: This deletes all the Downloaded Applications and Applets from the cache.
Click OK on Temporary Files Settings window.

When you have the cache cleared and the Desktop Icon deleted run the application again from this link. That should put a new icon on your desktop and launch the program.

Connecting iWork Apps (Pages, Numbers, Keynote) With My Docs Online

Richard — Mon, 16 Jan 2012 16:02:24 +0000

iWork apps for iPad and iPhone (Pages, Numbers, and Keynote) can be coupled with My Docs Online by using iWork’s WebDAV support.

Initial setup is done while editing a document:

With your document open, in the toolbar tap the Tools icon.
From the list of options, tap Share and Print.
From the Share and Print window, tap the Copy to WebDAV option.
When the WebDAV Sign In window appears, enter https://webfolders.mydocsonline.com, your user name, and password into the appropriate fields.
Tap Sign In in the upper-right corner of the window.

Copy a document to My Docs Online:

Open the document you want sent to your My Docs Online account, then tap the Tools icon in the toolbar.
Tap Share and Print, then tap Copy to WebDAV.
Tap the document format you want to export to: iWork for iOS document, Microsoft Office, or PDF.
In the list of folders, tap the one in which you want to save the document. Tap Copy in the upper-right corner of the window.

Copy a document from My Docs Online:

With all your iWork for iOS documents closed, click the “+” icon at the top left of the display.
Navigate to the file you want to copy by tapping the folder in which it’s located.
Tap the name of the document you want to copy. The document downloads and opens in your iWork for iOS app.

Once a new or updated file has been copied from iWork to My Docs Online, you can use the new My Docs Online browser interface, which is iPad-friendly, to Share files.

Configuring Dictamus for Voice File Upload for iPhone, iPad

Richard — Mon, 16 Jan 2012 15:13:12 +0000

Jotomi’s Dictamus dictation app for iPhone and iPad can be easily configured to upload voice files directly to a My Docs Online folder.

In Dictamus follow these steps:

Settings
Add Sharing Destination
USA (our servers are located in the USA)
My Docs Online (Dictamus has My Docs Online-specific configuration)

In the Dictamus My Docs Online configuration screen:

Enter the User (should be the provider’s ID, NOT your admin ID)
Enter password
Select “Folder” to enter the path information (Example: Acme Transcription/Doctor Smith/Voice Files)

Hint: Dictamus configuration lets you use the “/” that appears on the regular keyboard, and will automatically convert to “\”. Dictamus will also automatically “escape” blanks in the folder path.

Desktop App Won’t Launch in Windows 7

Richard — Tue, 27 Sep 2011 19:12:11 +0000

First be absolutely certain that you have Java installed on your machine. In most instances the problem is caused by Java not being installed. You can install java from http://java.com. See this FAQ entry for more information on installing Java.

If you’re certain you have Java installed then the problem is most likely the file association. The Desktop App uses Java Web Start to launch from links on the My Docs Online websites or from the desktop shortcut, using a “.jnlp” file. Some Windows 7 systems have the file association for .jnlp wrong, specifying that Windows should use Internet Explorer or another program when opening .jnlp files.

To correct this:

Click the start button, then Default Programs
Select Associate a file type or protocol with a program
Find “.jnlp” and Change the associated program
If Java(TM) Web Start Launcher is not listed then browse to the Java directory containing javaws.exe and select it. If you have more than one copy select the most recent copy.
Confirm with “Always use this program”

Try the link again.

The Desktop App was working yesterday but it’s not working today. How do I fix this?

Stephen — Fri, 26 Aug 2011 14:49:44 +0000

You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App.

The problem is probably that the java cache is full on your system and needs to be cleared. This can be done by taking the following steps:

Step 1 – Remove the Desktop App icon from your Desktop

Step 2 – Clear the java cache

To clear the Java Plug-in cache:

Click Start > Control Panel.
Double-click the Java icon in the control panel.
The Java Control Panel appears.

Click Settings under Temporary Internet Files.
The Temporary Files Settings dialog box appears.

Click Delete Files.
The Delete Temporary Files dialog box appears.

Click OK on Delete Temporary Files window.
Note: This deletes all the Downloaded Applications and Applets from the cache.
Click OK on Temporary Files Settings window.

When you have the cache cleared and the Desktop Icon deleted run the application again from this link. That should put a new icon on your desktop and launch the program.

Can I share files using the Desktop App?

Stephen — Thu, 25 Aug 2011 13:03:33 +0000

Yes you can share files using the Desktop App.

After logging into the Desktop App look for the big “Share” button on the right side of the menu bar which will allow you to select files for sharing via what used to be called our “give” feature. Just select the files, click share and you’ll be presented with two different options.

The first option is to send the file (or files) yourself by generating a link that you can email directly to your recipient. The second option is to have us send the files for you. This second option most closely resembles the website “give” that you may be used to.

If you select the first option – you’ll be sent to a new window that contains the link that you can email directly to the recipient of your files. This allows you to customize the message and the email will come directly from you, making it more likely to be received and opened.

If you select the second option we’ll send the email for you but the link your recipient receives will be exactly the same.

It is also possible to share files stored in your Public Folder using the Desktop App. Any file stored in your Public folder can be right clicked and you’ll see a menu item called “Show Public URL”. Selecting that option will get you a link to that specific file that can be posted in an email message, or a website, or one of your social media sites. That public folder link will continue to work until you remove or rename the file the link points to.

Using Web Folders/WebDAV from an iPad or iPhone

Richard — Tue, 16 Aug 2011 13:15:53 +0000

Access your My Docs Online account from an iPad, iPhone or iPod Touch with OverTheAir from MicaRed, Inc, available free in the Apple iTunes App Store.

OverTheAir Version 1.7 configuration:

Launch OverTheAir
Select My Docs Online from the pre-defined server list
Enter your My Docs Online User ID and Password

Tap to navigate My Docs Online folders. Tap to open supported file types, which include by default Microsoft Office documents, Adobe PDF, most graphic file types, and any file types supported by other installed products.

Because of the way iOS controls access to files belonging to one app from another app, you can’t use OverTheAir to upload files from other applications, including iWork apps. You can, however, use the WebDAV support built in to iWork to upload files from apps such as Pages, Numbers, and Keynote.

Using Web Folders / WebDAV From an Android Device

Richard — Thu, 28 Jul 2011 18:03:38 +0000

You can access your My Docs Online account on Android devices (phones and tablets), for opening and viewing files in locally-installed apps such as Documents To Go or various PDF viewers, by using a WebDAV app.

WebDAV apps known to work include WebDAV Navigator and WebDAV File Manager.

Configuration steps for Add Server:

Name: My Docs Online

Server URL: https://webfolders.mydocsonline.com

User ID and Password: Your My Docs Online Login ID and password

Once logged in simply navigate to a folder and tap a file to download and open (you have to have an app that can handle the files types you use).

Trend Micro is Blocking My Docs Online, How to Add an Exception

Richard — Thu, 12 May 2011 01:08:47 +0000

If you use Trend Micro Internet Security and it is blocking one or more My Docs Online interfaces (for instance it is blocking the Desktop App) refer to the this Trend Micro knowledgebase article on how to add a site to the exception list.

Add the following “wildcard” entries to your trusted/allowed list:

http://*.mydocsonline.com/*

https://*.mydocsonline.com/*