To avoid this happening administrators can use the “Lock” feature visible in the browser interface when logged on as Administrator.

Go to the high-level folder that should never be moved or deleted by one of your users. If the folder is not locked a “Lock” button will appear. Click to Lock the folder. If a folder is already locked the button will say “Unlock” and you can click it to set the folder back to the normal, unlocked condition.

The Lock is effective only in the Web Folder / WebDAV interface, and only if you are not the administrator.

Administrator access to the tool is at My Account -> Group Administration -> File Search

Enter any part of the file name you are searching for. It is NOT case sensitive.

The resulting display is in two parts:

• Active Files Found
• Deleted Files Found

Click the underlined link to an active file to download the file, or click the folder icon of the containing folder to go to that folder.

Select deleted files (check them off) and click “Restore Selected Files” at the bottom of the page to make the files active again.

If a folder containing a deleted file is also deleted then the folder will also be restored. If the restored folder has the same name as an active folder there will more than one folder of the same name. The same is true for restored files. If a folder is restored check folder permissions to be certain they accurately reflect desired access policy.

When a file is deleted it can generally be restored for 48 – 72 hours before it is permanently removed from the system.

For Internet Explorer (all versions)

• Select Tools -> Internet Options
• Click the Content tab
• Under Autocomplete click “Settings“
• Check “Use AutoComplete for User names and passwords on forms”
• Check “Prompt me to save passwords”

For Firefox

• Select Tools -> Options (Windows) or Firefox -> Preferences (Mac)
• Select the Security tab
• Check “Remember passwords for sites”
• Click “Exceptions” to remove www.mydocsonline.com from the list (if needed)

Note: If passwords are STILL not being remembered also check the Privacy tab for Internet Options to see if “Clear History when FireFox Closes” is checked, and if it is, click “Settings” to see if “Saved Passwords” is among the items to be cleared, and uncheck if you want passwords remembered.

Google Chrome

See this Google Chrome Help article:

http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95606

Once turned on the reports are generated nightly to show all new files uploaded during the day just ended, including files that were later deleted. Each line of the report includes:

• File name
• Folder the file is in at the time the report was created
• Date/Time of the upload

This feature must be requested from My Docs Online Support and will result in a new folder \Logs\Uploads in your account after the feature has been activated.

Related: Activity Logs

Once turned on the reports are generated nightly to show activity for the day just ended, and include information on actions of interest such as:

• Logins, including User ID, time/date, and client IP address (for geolocation)
• File uploads/downloads/deletes
• Folder creation and deletion
• File renames and moves

Introduced in February, 2009, this feature must be requested from My Docs Online Support and will result in a new folder \Logs\Activity in your account after the feature has been activated.

Related: Upload Logs

Folders other than the Group “Root Folder”
If permissions for the sub-account are set to “View Only” the user will be able to open, but not update or save an Office file.

Files in the Group “Root Folder”
The “root folder” is by design always “view only” for all users except for the administrator ID.

The solution is to create a folder to hold the files instead, set the permissions as needed, and move the files.

In general files should not be in the Root Folder, only folders.

Click the “My Account” button, then click “Enterprise Group Administration”. On the Enterprise Group Administration screen, under “Customer Upload” be sure Customer Upload is enabled.

If you check “Use Subfolders” a subfolder under “Upload” will be created with a name based on what the customer enters in the field labeled “Who are the files from?” Uploaded files will be stored in subfolders, making it easier to determine later which files are from which customer.

If you check “Hide Comments” the comment fields will not appear when using the specific link (see below).

Direct your users to www.mydocsonline.com/CustomerUpload and tell them to enter your Master Account Login ID in the field labeled “Select Destination Account”; OR;

Use a special web link (perhaps on your own website or in an email message) that specifies your account specifically:

http://www.mydocsonline.com/scripts/aupload.dll?ID=your-login

Where “your-login” is replaced by your Master Account Login ID.  This particular link can be found in the section where you confirmed that the feature is Enabled in the Group Administration of your account.

We also have a specific page of information on using Customer Upload.