My Docs Online FAQ » Windows 7

Desktop App Won’t Launch in Windows 7

Richard — Tue, 27 Sep 2011 19:12:11 +0000

First be absolutely certain that you have Java installed on your machine. In most instances the problem is caused by Java not being installed. You can install java from http://java.com. See this FAQ entry for more information on installing Java.

If you’re certain you have Java installed then the problem is most likely the file association. The Desktop App uses Java Web Start to launch from links on the My Docs Online websites or from the desktop shortcut, using a “.jnlp” file. Some Windows 7 systems have the file association for .jnlp wrong, specifying that Windows should use Internet Explorer or another program when opening .jnlp files.

To correct this:

Click the start button, then Default Programs
Select Associate a file type or protocol with a program
Find “.jnlp” and Change the associated program
If Java(TM) Web Start Launcher is not listed then browse to the Java directory containing javaws.exe and select it. If you have more than one copy select the most recent copy.
Confirm with “Always use this program”

Try the link again.

Web Folder / WebDAV setup instructions

Richard — Thu, 31 Mar 2011 18:50:37 +0000

Setting up a Web Folder (or webfolder) in Windows varies by Windows Version. These articles describe the steps involved for each version of Widows. The Mac OS X WebDAV instructions are the same for all versions of OS X. iPad and Android instructions are for preferred WebDAV apps.

Windows 7

Windows Vista (also includes WIndows Server 2003)

Windows XP (also includes Windows Server 2000)

Mac OS X

iPad, iPhone, iOS

Android

Windows 7 Web Folder Error 0×80070021: The process cannot access the file because another process has locked a portion of the file

Richard — Fri, 26 Feb 2010 15:22:18 +0000

Windows 7 Web Folder / WebDAV users may see Error 0×80070021: “The process cannot access the file because another process has locked a portion of the file” if a folder name ends with a period (“.”).

This is caused by a problem with Windows 7 that removes the period at the end of a folder name when requesting a list of items in the folder from the server, which results in the folder not being found. The reference to the file being locked is not relevant.

The simplest solution is to rename the folder to remove the period at the end (periods within the folder name do not cause a problem).

If possible use the browser interface at www.mydocsonline.com to make the change, then “refresh” your web folder view (F5 or “View…Refresh”) to see the change.

NOTE: if your users have shortcuts to folders at or below the changed folder the shortcuts will need to be changed as well. MDOSDK configuration files, if in use for the folders involved, will also have to be changed to reflect the changes to the folder path (MDOpath).

Web Folders for Windows 7 loses last character of file extension

Richard — Tue, 19 Jan 2010 13:49:37 +0000

Windows 7 users uploading files using Web Folders may see the last character of the file name (part of the file extension usually) disappear if a percent sign (%) is part of the file name.

This is a Windows 7 problem.

Two current workarounds are available:

Avoid using percent signs in file names
After upload rename the file to include that last character

Web Folders setup for Windows 7

Richard — Fri, 16 Oct 2009 17:52:39 +0000

Web Folder setup steps for Windows 7

In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.

The “Add Network Location Wizard” will appear. Click “Next”.

When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.

When asked to “Specify the location of your website” in the Internet or network address field, enter https://webfolders2.mydocsonline.com/webfolder, then Click “Next”.

Enter your User Name and Password when prompted (you may be prompted up to FOUR times. Just enter your ID and password each time and the fourth time it should work).

When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My Docs Online”). Click “Next”.

When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).

A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop).

Finally, CONFIRM IT ALL WORKED BY LOOKING AT THE RESULTING ICON in Computer…Network Location:

In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”.
The “Add Network Location Wizard” will appear. Click “Next”.
When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”.
For ”Internet or network location” enter https://webfolders.mydocsonline.com
Click “Next”.
Enter your User Name and Password when prompted.
When asked, “What do you want to name this location?” enter a label of your choosing (for instance “My Docs Online”). Click “Next”.
When you see “Completing the Add Network Location Wizard” Check the box “Open the network location when I click Finish” and Click “Finish” (it may take some time for the Web Folder to open the first time).
A Network Location has been created in the “Network Location” section of Computer with the label you choose. (Hint: You can Right-click the Network Location and select “Send to… Desktop” to create an additional shortcut on your desktop. You can also do this for one or more specific folders inside your My Docs Online web folder).

File Open, Save, and Locking using Office 2007 has been tested successfully with Windows 7 Enterprise.

Watch the installation screencast:

Known quirks and issues:

When tested with Windows 7 Enterprise, if you have changed your My Docs Online password after setting up a Web Folder Windows 7 will erroneously continue to send us the old (wrong) password — even if you have typed the new one. A reboot appears to fix this problem.
If you have a folder with a period (“.”) at the very end you will get an error when trying to open the folder in a Windows 7 Web Folder. This was not the case in previous versions of Windows. You can change the folder name to remove the trailing “.” but be aware that any existing web folder shortcuts or SDK configuration files that include the old folder name will no longer work.