A required update August 19, 2015 to an SSL certificate used by the Desktop App requires that the user’s Java version also have the latest security. The symptom is no files or folders displayed after logging into the Desktop App. It’s easy to determine if your Java is out of date by checking the color of […]

When starting the Desktop App, if this error appears: “Error: JAR resources in JNLP file are not signed by the same certificate” You need to delete your Java “cache” (temporary internet files). Here is how to delete your Java cache: Windows Click Start > Settings > Control Panel Click the Java icon (for Windows 7 […]