Each group account has one Group Administrator ID, but may have many “Group User” IDs. The Group Administrator is the only ID that sees “Group Administration” and “Account” options in the Web Client. Another key difference is related to folder permissions. The Group Administrator always has “Full Control” over all folders, while Group Users always have […]

Folder permissions may be set by the  Group Administrator. To set folder permissions, log into your account at www.mydocsonline.com, then click the “Group Administration” button, then select the tab for “Folder Permissions”. To add or update permissions on a folder just select the folder and your user list will appear.  From this point you select […]

It’s easy to accidentally move or delete a folder using Web Folders or the web browser interface if a user has “full control” of a folder. To avoid this happening administrators can use the “Lock” feature visible in the browser interface when logged on as the account Administrator. Go to the high-level folder that should […]

There are two common reasons why an Excel or Word file can be opened “read-only” using Web Folders, but cannot be saved back to the My Docs Online Web Folder location. Folders other than the Group “Root Folder” If permissions for the sub-account are set to “View Only” the user will be able to open, […]

There are different options to deliver files to people who do not have login IDs to your account. The simplest is to use the “Share” feature in the web browser interface or the Desktop App. You select one or more uploaded files, click “Share” and enter the recipient’s email address.  From there you’re given two […]