Yes, you can disable Java applets and still use the Desktop App. Java applets are browser plugins or extensions that run inside your browser (Internet Explorer, Chrome, Firefox, Safari…). The Desktop App is a Java application and does not run inside the browser. If you turn off Java applets in your browser (usually done for security reasons) […]

January 16th Note – A Microsoft Automatic Update that was released within the past week has caused a recurrence of this problem. If this just happened to you the following instructions should solve the problem.  You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App. The problem is […]

If the Desktop App will not launch, or you are asked by your system how to open a “jnlp file” your java needs updating. Visit the Java website to get the latest version of Java Based on your operating system it will tell what to do (if Mac OSX it will tell you to do […]