ToolBox -

You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App.

The problem is probably that the java cache is full on your system and needs to be cleared.  This can be done by taking the following steps:

Step 1 – Remove the Desktop App icon from your Desktop

Step 2 – Clear the java cache

To clear the Java Plug-in cache:

  1. Click Start > Control Panel.
  2. Double-click the Java icon in the control panel.
    The Java Control Panel appears.
Java Control Panel

 

  1. Click Settings under Temporary Internet Files.
    The Temporary Files Settings dialog box appears.
Temporary Files Settings dialog box

 

  1. Click Delete Files.
    The Delete Temporary Files dialog box appears.
Delete Temporary Files dialog box

 

  1. Click OK on Delete Temporary Files window.
    Note: This deletes all the Downloaded Applications and Applets from the cache.
  2. Click OK on Temporary Files Settings window.
When you have the cache cleared and the Desktop Icon deleted run the application again from this link.   That should put a new icon on your desktop and launch the program.