If you are using the current version of the My Docs Online you can follow the these instructions to update your credit card.  If you’re running the “classic version”  (the one with the globe as the icon in the upper left hand corner follow the classic version set of instructions. Current Version – To update [...]

It’s easy to accidentally move or delete a folder using Web Folders if a user has “full control” of a folder. To avoid this happening administrators can use the “Lock” feature visible in the browser interface when logged on as the account Administrator. Go to the high-level folder that should never be moved or deleted [...]

Account administrator IDs have access to file search with file undelete/restore in Group Administration. Administrator access to the tool is at My Account -> Group Administration -> File Search Enter any part of the file name you are searching for. It is NOT case sensitive. The resulting display is in two parts: Active Files Found [...]

Account administrators can request an automatic email when their account is at or above 95% of storage capacity. The warning email is sent after midnight Eastern US time, and goes to the email address of the administrator ID. To have this option turned on for an account email support@mydocsonline.com and include your administrator ID in [...]

Organizations that must comply with The European Commission’s Directive on Data Protection can safely use My Docs Online, because My Docs Online participates in the US Department of Commerce “U.S. – European Union Safe Harbor” program, and is on the “Safe Harbor List” and the “Safe Harbor Swiss List”. Countries covered include: Austria Belgium Bulgaria Cyprus [...]

If you want your browser to remember your My Docs Online ID and password, use these browser-specific steps: For Internet Explorer (all versions) Select Tools -> Internet Options Click the Content tab Under Autocomplete click “Settings“ Check “Use AutoComplete for User names and passwords on forms” Check “Prompt me to save passwords” For Firefox Select [...]

There are two common reasons why an Excel or Word file can be opened “read-only” using Web Folders, but cannot be saved back to the My Docs Online Web Folder location. Folders other than the Group “Root Folder” If permissions for the sub-account are set to “View Only” the user will be able to open, [...]

Folder permissions may be set by the  Group Administrator. To set folder permissions click the “Group Administration” button, then select the tab for “Folder Permissions”. To add or update permissions on a folder just select the folder and your user list will appear.  From this point you select who you want to “View” only, or [...]

Click the “Group Administration” button, then click “Group Users Administration” tab.   That will bring up a list of your users.   To remove a user just select the action button to the right of the account name and select “delete”.  The user will be removed from your group and replaced with an additional undefined [...]

As a My Docs Online administrator you can change the display name of your account group, which is your highest level folder, by clicking the “Group Administration” button, then selecting the Group Settings tab.  To change the display name just click the display name item and make your change. The highest level folder is also [...]