I can’t get the Desktop App to work, what should I do?
If the Desktop App will not launch, or you are asked by your system how to open a “jnlp file” your java needs updating.
Visit the Java website to get the latest version of Java
You may also need to enable JNLP file (Java Web Launch) support.
Windows: Look for Java in the Control Panel. In later versions of Windows it will be under programs.
Mac OSX: Look in Applications…Utilities for Java Preferences.