MacOS 15.1 and later won’t open the Desktop App unless you go to System Settings…Privacy & Security and click “Open Anyway”.

The Desktop App is a cross-platform Java application (Windows, Mac OS) and uses a general developer certificate that applies to multiple platforms, not just Apple. Gatekeeper,  a security feature starting in Mac OS 10.8 will warn/prevent Desktop App installation based on some settings. You can find Gatekeeper settings in System Preferences > Security & Privacy […]

In Windows Java will sometimes install an up-to-date version but fail to remove an older, out-of-date version. This can cause Java to misbehave, which for My Docs Online means the Desktop App won’t launch properly. A quick and easy fix is to disable all but the latest version of Java using the Java Control Panel. […]

A required update August 19, 2015 to an SSL certificate used by the Desktop App requires that the user’s Java version also have the latest security. The symptom is no files or folders displayed after logging into the Desktop App. It’s easy to determine if your Java is out of date by checking the color of […]

If you receive an “Access Denied” error message when doing a Lock & Open using the Desktop App, it may be a result of your Windows Recycle Bin having become corrupted. To fix a corrupted recycle bin you can open a Command Prompt (Admin) and enter the following command: rd /s /q C:\$Recycle.bin You will […]

This problem (and workaround) is ONLY FOR Mac OS X 10.10 (Yosemite) when Java has been updated to Java 8 Update 40. The symptom is the Desktop App (or any java webstart application) can’t gain “focus” and remains behind other applications, and the top menu is missing as a result. Text entry is also disabled […]

When the Desktop App is used for Lock & Open / Save & Unlock processing to edit files locally while maintaining a “Lock” in the cloud, local copies of locked files are retained by default in the My Docs Online Temp Folder. This can facilitate recovery of files. Users wanting no files to be retained locally, for enhanced HIPAA […]

Office 365, notably Excel 2013, sometimes has a problem opening an XLS or XLSX file by double clicking, open with, or when launched via the Desktop App using View or Lock & Open. However if  you open Excel first, then use File…Open and select a file in a local folder it will open correctly. It’s […]

The Desktop App’s Lock & Open / Save & Unlock feature for controlled editing and updates requires that each user’s computer have an application capable of both opening and saving the file being used, and keeping the original file’s type (extension). A common issue arises when a file created with newer versions of Excel (an […]

With OS X 10.8 or later, when “Downloading the Desktop App” if you get an error dialog saying “MDOdesktop.jnlp can’t be opened because it is from an unidentified developer”     Take the following corrective steps: Open System Preferences   Select Security & Privacy     You should see MDODesktop.jnlp listed. Click “Open Anyway”