(Please note if you are running AVG Internet Security please see the bottom of this post) First be absolutely certain that you have Java installed on your machine.  In most instances the problem is caused by Java not being installed.  You can install java from http://java.com.  See this FAQ entry for more information on installing […]

January 16th Note – A Microsoft Automatic Update that was released within the past week has caused a recurrence of this problem. If this just happened to you the following instructions should solve the problem.  You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App. The problem is […]

Although the Desktop App will work with older versions of Java on Windows and OS X, we strongly recommend you keep your system’s Java installation up to date. This is not for Desktop App support reasons but for general Java security reasons. OS X 10.6.8 and earlier versions use Software Update to install/update, Java from […]