The My Docs Online Share option for Secure File delivery is available in the newest Web Client and in the Desktop App. All features are available in the Web Client, while selected features are available in the Desktop App. Administrative controls are in the Web Client (Group Administration… Group Settings… Share). You can select one […]

It’s easy to accidentally move or delete a folder using Web Folders or the web browser interface if a user has “full control” of a folder. To avoid this happening administrators can use the “Lock” feature visible in the browser interface when logged on as the account Administrator. Go to the high-level folder that should […]

Account administrators can request an automatic email when their account is at or above 95% of storage capacity. The warning email is sent after midnight Eastern US time, and goes to the email address of the administrator ID. To have this option turned on for an account email support@mydocsonline.com and include your administrator ID in […]

Account administrators can opt to have daily Upload Log reports created in the CSV (comma-separated values) format that is easily downloaded and opened in Excel. Once turned on the reports are generated nightly to show all new files uploaded during the day just ended, including files that were later deleted. Each line of the report […]

Account administrators can opt to have daily Activity Log reports created in the CSV (comma-separated values) format that is easily downloaded and opened in Excel. Once turned on the reports are generated nightly to show activity for the day just ended, and include information on actions of interest such as: Logins, including User ID, time/date, […]

There are two common reasons why an Excel or Word file can be opened “read-only” using Web Folders, but cannot be saved back to the My Docs Online Web Folder location. Folders other than the Group “Root Folder” If permissions for the sub-account are set to “View Only” the user will be able to open, […]

NOTE: This article has been updated to refer to the version of Customer Upload released in 2018. The new version includes more customization options The Customer Upload Feature is a link that you can provide to your customers, or anyone you wish to receive a file from, who does not have a login ID to […]

Click the “Group Administration” button, then click “Group Users Administration” tab.   That will bring up a list of your users.   To remove a user just select the action button to the right of the account name and select “delete”.  The user will be removed from your group and replaced with an additional undefined […]

As a My Docs Online administrator you can change the display name of your account group, which is your highest level folder, by clicking the “Group Administration” button, then selecting the Group Settings tab.  To change the display name just click the display name item and make your change. The highest level folder is also […]