Account administrator IDs have access to file search with file undelete/restore in Group Administration.

Administrator access to the tool is at My Account -> Group Administration -> File Search

Enter any part of the file name you are searching for. It is NOT case sensitive.

The resulting display is in two parts:

  • Active Files Found
  • Deleted Files Found

Click the underlined link to an active file to download the file, or click the folder icon of the containing folder to go to that folder.

Select deleted files (check them off) and click “Restore Selected Files” at the bottom of the page to make the files active again.

If a folder containing a deleted file is also deleted then the folder will also be restored. If the restored folder has the same name as an active folder there will more than one folder of the same name. The same is true for restored files. If a folder is restored check folder permissions to be certain they accurately reflect desired access policy.

When a file is deleted it can generally be restored for 48 – 72 hours before it is permanently removed from the system.