If you receive an “Access Denied” error message when doing a Lock & Open using the Desktop App, it may be a result of your Windows Recycle Bin having become corrupted. To fix a corrupted recycle bin you can open a Command Prompt (Admin) and enter the following command: rd /s /q C:\$Recycle.bin You will […]

When the Desktop App is used for Lock & Open / Save & Unlock processing to edit files locally while maintaining a “Lock” in the cloud, local copies of locked files are retained by default in the My Docs Online Temp Folder. This can facilitate recovery of files. Users wanting no files to be retained locally, for enhanced HIPAA […]

Office 365, notably Excel 2013, sometimes has a problem opening an XLS or XLSX file by double clicking, open with, or when launched via the Desktop App using View or Lock & Open. However if  you open Excel first, then use File…Open and select a file in a local folder it will open correctly. It’s […]

The Desktop App’s Lock & Open / Save & Unlock feature for controlled editing and updates requires that each user’s computer have an application capable of both opening and saving the file being used, and keeping the original file’s type (extension). A common issue arises when a file created with newer versions of Excel (an […]

When attempting to open a Word or Excel file via Web Folders, if you see a message telling you it is “locked for editing” by another user, and offering to either open a “read-only” copy or to “Notify” when the file is available for edit, choose “Notify” IF YOU ARE CONFIDENT the file is locked […]

The desktop app allows you to apply file locks to a QuickBooks file that you want to open and work on.  The lock will keep anyone else from accidentally updating the QuickBooks data file while you have it open.  When you are finished working you can upload the modified data file and release the lock. The […]

Use MDO File Locking when you are sharing a Microsoft Access (MDB or ACCDB) file with a colleague. A file lock is used to prevent two people from opening and updating the same Access database file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the […]

Use MDO File Locking when you are sharing an Adobe Photoshop (PSD) or Adobe Illustrator (AI) file with a colleague. A file lock is used to prevent two people from opening and updating the same PSD or AI file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is […]

Use MDO File Locking to share QuickBooks data files with a colleagues or customers. A file lock is used to prevent two people from opening and updating the same data file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the My Docs Online Desktop App, which […]

Use MDO File Locking when you are sharing an Autodesk AutoCAD file with a colleague. A file lock is used to prevent two people from opening and updating the same DWG file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the My Docs Online Desktop App, […]