If you wish to reuse or repurpose an ID in your group for a different user or customer, it is usually best to first delete that user and then activate a user. When activating an undefined user you can use the same ID as the one just deleted if you wish, but use a different […]

The Gramm-Leach-Bliley Act requires financial institutions – companies that offer consumers financial products or services like loans, financial or investment advice, or insurance – to explain their information-sharing practices to their customers and to safeguard sensitive data. Although My Docs Online is not a financial services company some of our customers are, and companies covered […]

In some cases ESET products installed on your computer can cause SSL certificate errors such as: You receive the error message: “sec_error_reused_issuer_and_serial” My Docs Online is inaccessible Your browser claims our certificate is expired This is not due to problems with the My Docs Online servers, it is caused by ESET software if you have […]

International Traffic in Arms Regulations (ITAR) control the export and import of defense-related articles and services on the United States Munitions List (USML). ITAR regulations dictate that information and material pertaining to defense and military related technologies (items listed on the U.S. Munitions List) may only be shared with U.S. Persons unless authorization from the Department of State is […]

A required update August 19, 2015 to an SSL certificate used by the Desktop App requires that the user’s Java version also have the latest security. The symptom is no files or folders displayed after logging into the Desktop App. It’s easy to determine if your Java is out of date by checking the color of […]

When the Desktop App is used for Lock & Open / Save & Unlock processing to edit files locally while maintaining a “Lock” in the cloud, local copies of locked files are retained by default in the My Docs Online Temp Folder. This can facilitate recovery of files. Users wanting no files to be retained locally, for enhanced HIPAA […]

For added security, you have the option of adding a password to your Share. Recipients will need to enter the password before they can access and download the Shared files. IMPORTANT: you need to communicate the password to your recipient separately. Do NOT include it in the Comment associated with the Share. Also do NOT […]

The Family Educational Rights and Privacy Act (FERPA) generally prohibits the improper disclosure of personally identifiable information derived from education records. Schools may share basic “directory” information, such as student names and phone numbers, if they give parents the opportunity to opt out. However, advance written permission is required to release all other student-level information, […]

The April, 2014 internet security vulnerability known as “Heartbleed” did not, and does not, involve My Docs Online.  Many secure sites on the internet are recommending users change their passwords, even after those sites have ‘patched’ the vulnerability. There is no need to do that at My Docs Online. We don’t use, and never have […]

If you use Trend Micro Internet Security and it is blocking one or more My Docs Online interfaces (for instance it is blocking the Desktop App) refer to the this Trend Micro knowledgebase article on how to add a site to the exception list. Add the following “wildcard” entries to your trusted/allowed list: http://*.mydocsonline.com/* https://*.mydocsonline.com/*