January 16th Note – A Microsoft Automatic Update that was released within the past week has caused a recurrence of this problem. If this just happened to you the following instructions should solve the problem.  You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App. The problem is […]

When starting the Desktop App, if this error appears: “Error: JAR resources in JNLP file are not signed by the same certificate” You need to delete your Java “cache” (temporary internet files). Here is how to delete your Java cache: Windows Click Start > Settings > Control Panel Click the Java icon (for Windows 7 […]