If the Desktop App will not launch, or you are asked by your system how to open a “jnlp file” your java needs updating. Visit the Java website to get the latest version of Java Based on your operating system it will tell what to do (if Mac OSX it will tell you to do […]

Use MDO File Locking to share QuickBooks data files with a colleagues or customers. A file lock is used to prevent two people from opening and updating the same data file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the My Docs Online Desktop App, which […]

Use MDO File Locking when you are sharing an Autodesk AutoCAD file with a colleague. A file lock is used to prevent two people from opening and updating the same DWG file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the My Docs Online Desktop App, […]

Use MDO File Locking when you are sharing an Excel spreadsheet with others. A file lock is used to prevent two people from opening and updating the same spreadsheet at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available for Excel in the My Docs Online Desktop App, which […]

Use MDO File Locking when you are sharing a Word or other word processing document with others. A file lock is used to prevent two people from opening and updating the same document at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available for Word in the My […]

Although the Desktop App will work with older versions of Java on Windows and OS X, we strongly recommend you keep your system’s Java installation up to date. This is not for Desktop App support reasons but for general Java security reasons. OS X 10.6.8 and earlier versions use Software Update to install/update, Java from […]

When using the Desktop App on a Mac, if you select folders or files to download, and want the destination to be a USB-connected or networked drive: In the Select Destination Folder Dialog Switch to Macintosh HD Open Volumes USB drives and devices as well as network locations will be shown

When you try to start the Desktop App (a Java application), and Windows doesn’t know how to handle the “JNLP” file, it is probably one of two things. Either you don’t have Java installed, or a recent Java update caused the Java Web Start feature the Transporter relies on to stop working. In either case […]

WebDAV using the Finder’s “Connect to Server” under Mac OS X often encounters transfer errors, usually error 36. The way the Mac WebDAV support works it quickly claims to have transferred the file, then when it says “closing file” is when the actual transfer takes place, and when the error code 36 might occur. In […]

There are two ways of using the Share function with the My Docs Online  new Web Client.  If you want to share multiple files just click the check box on the far right of the file list for each of the files you want to share.  Then click the Share button. If you just want […]