(Please note if you are running AVG Internet Security please see the bottom of this post) First be absolutely certain that you have Java installed on your machine.  In most instances the problem is caused by Java not being installed.  You can install java from http://java.com.  See this FAQ entry for more information on installing […]

Yes you can share files using the Desktop App. After logging into the Desktop App look for the  big “Share” button on the right side of the menu bar which will allow you to select files for sharing via what used to be called our “give” feature.  Just select the files, click share and you’ll […]

January 16th Note – A Microsoft Automatic Update that was released within the past week has caused a recurrence of this problem. If this just happened to you the following instructions should solve the problem.  You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App. The problem is […]

The desktop app allows you to apply file locks to a QuickBooks file that you want to open and work on.  The lock will keep anyone else from accidentally updating the QuickBooks data file while you have it open.  When you are finished working you can upload the modified data file and release the lock. The […]

If you want to upload one or more folders and their contents in one operation, the best tool to use is the Desktop App. Uploading Folders with the Desktop App also uploads the contents of the folder, including all files in the folder. Folder upload with the Desktop App also includes subfolders.

If you are tying to use the Desktop App in a network environment that includes a proxy server you need to configure your proxy server information before you can successfully log in. How will you know you need to do this? The easiest way to know is if your login is rejected as invalid but […]

Moving files from one folder to another is quite easy using the desktop app.  You simple click on the file you want to move, click the edit menu item and click “move”.  Then find the folder you want to move the files to, highlight that folder and click the edit menu item then click paste. […]

When starting the Desktop App, if this error appears: “Error: JAR resources in JNLP file are not signed by the same certificate” You need to delete your Java “cache” (temporary internet files). Here is how to delete your Java cache: Windows Click Start > Settings > Control Panel Click the Java icon (for Windows 7 […]

Use MDO File Locking when you are sharing a Microsoft Access (MDB or ACCDB) file with a colleague. A file lock is used to prevent two people from opening and updating the same Access database file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the […]

Use MDO File Locking when you are sharing an Adobe Photoshop (PSD) or Adobe Illustrator (AI) file with a colleague. A file lock is used to prevent two people from opening and updating the same PSD or AI file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is […]