With OS X 10.8 or later, when “Downloading the Desktop App” if you get an error dialog saying “MDOdesktop.jnlp can’t be opened because it is from an unidentified developer”     Take the following corrective steps: Open System Preferences   Select Security & Privacy     You should see MDODesktop.jnlp listed. Click “Open Anyway”  

When using Web Folders / WebDAV in Windows 7 or Windows 8, if you delete a folder, the files in the folder (and files in any subfolders) will be deleted, but the folders will not be deleted. This is a known issue with the Microsoft Web Folders component, and until Microsoft fixes the problem with […]

Most versions of Windows interpret a Web Folder /WebDAV download of a file over 50MB as a security issue. The likely error message is “error 0x00700DE the file size exceeds the limit allowed and cannot be saved”. The easiest workaround is to download the file using the My Docs Online Web Client or Desktop App. […]

Java applications, particularly Web Start applications such as the Desktop App, cannot launch on Windows systems using Kaspersky Internet Security. If the Desktop App cannot launch you can confirm Kasperksy is the problem by temporarily turning Kasperkey off (Settings, uncheck “enable protection”). Once you have confirmed Kaspersky is the problem, turn protection back on (Settings, […]

When using Internet Explorer (IE10 or later) and the old, “classic” My Docs Online web interface, some pages such as “Group Administration” will not display but will return a server error, usually “The website cannot display the page”. The recommended fix is to switch to the updated web client (introduced in 2011). Contact Support to […]

Due to problems with Web Folders in 32-bit Vista, combined with Office 2007, Word, Excel and Powerpoint documents may open marked “read-only” and updates cannot be saved back to your My Docs Online account via Web Folders. The following steps may resolve the issue: Install Service Pack 2 if you haven’t already. Check to see […]

When attempting to open a Word or Excel file via Web Folders, if you see a message telling you it is “locked for editing” by another user, and offering to either open a “read-only” copy or to “Notify” when the file is available for edit, choose “Notify” IF YOU ARE CONFIDENT the file is locked […]

In Windows if you get a Security Warning “Failed to validate certificate. The application will not be executed” when downloading the Desktop App. This problem is caused by a bug in Java 7 update 6 and 7. Oracle is aware of the bug and is working on it. In the meantime use this workaround: From the […]

AVG Internet Security automatically blocks all JNLP Webstart applications by default.  Since the My Docs Online Desktop App is a JNLP program AVG Internet Security users will have a problem launching it. However, in the paid version of AVG Internet Security there is a way to add a My Docs Online server to an AVG white list […]

If one of your customers receives “Error #2038” when uploading a large number of files (or a smaller number of very large files) when using your Customer Upload link, it’s due to local “resource” limitations encountered by the Adobe Flash Uploader My Docs Online uses to allow easy, multiple file uploads. The solution is to […]