The Gramm-Leach-Bliley Act requires financial institutions – companies that offer consumers financial products or services like loans, financial or investment advice, or insurance – to explain their information-sharing practices to their customers and to safeguard sensitive data. Although My Docs Online is not a financial services company some of our customers are, and companies covered […]

“Mass printing” from a cloud service like My Docs Online can get complicated. Some general  points (and then a specific recommendation): No matter what, all documents to be printed will have to at a minimum be downloaded from the “cloud” to the PC or Mac so that they can then be passed on the a local […]

Is My Docs Online down? Current status You can find info about downtime and the current status of My Docs Online products on our status page. Visit our Status Page for updates. My Docs strives for 100% up time, but this is not always possible. If you see that the My Docs service is down you […]

Each group account has one Group Administrator ID, but may have many “Group User” IDs. The Group Administrator is the only ID that sees “Group Administration” and “Account” options in the Web Client. Another key difference is related to folder permissions. The Group Administrator always has “Full Control” over all folders, while Group Users always have […]

International Traffic in Arms Regulations (ITAR) control the export and import of defense-related articles and services on the United States Munitions List (USML). ITAR regulations dictate that information and material pertaining to defense and military related technologies (items listed on the U.S. Munitions List) may only be shared with U.S. Persons unless authorization from the Department of State is […]

Some file types (e.g. image files, text files, some audio files) will open directly in the browser instead of downloading to your computer. Which files are directly opened depends on the browser used and browser settings. You can force a file to be downloaded by using the “Right-Click” menu. The wording of the option to […]

To select multiple files that are grouped together: Select the first file and then press and hold the Shift key. While holding the key down click the last file. This will select all the files in-between the first and last file. To select multiple files that are not grouped together: Select the first file you want […]

Our newest Web Client has many important differences and enhancements when compared to the “legacy” web client. Here are some of the most important differences. How can you tell which you are using? When you log in at www.mydocsonline.com/SecureLogin.html The new web client looks like this: While the old web client looks like this: Key differences: Compatible […]

Login IDs can be shared by multiple people. Here are some things to consider. First and more important, Login IDs each have their own permissions, which control what folders and files can be accessed. There are three permission levels for a folder: No Access (not even visible to the user) View Access (can be seen […]

In the Web Client  (latest version) you can select multiple files to download as a single zip file. First, select 2 or more files using checkboxes on the right hand part of the display (or select ALL files in the folder using the “master” checkbox). Then click the “Download” button. A popup will confirm, then […]