Administrators can manage folders in bulk by clicking Group Administration and then MOVE/DELETE FOLDERS. This allows for convenient folder cleanup. Special folders (Public, Customer Upload etc.) and subfolders under Customer Upload that have their own Customer Upload link will not display an action menu or checkbox. If a special subfolder under Customer Upload requires deletion, […]

Note: This is an experimental feature currently available only for the web browser interface (including Customer Upload). Web browser interface file uploads (including via Customer Upload) include the option of notification via text message (SMS). The options are: Email only Text message only Both email and text To set your options and enter your phone […]

“Mass printing” from a cloud service like My Docs Online can get complicated. Some general  points (and then a specific recommendation): No matter what, all documents to be printed will have to at a minimum be downloaded from the “cloud” to the PC or Mac so that they can then be passed on the a local […]

In some cases ESET products installed on your computer can cause SSL certificate errors such as: You receive the error message: “sec_error_reused_issuer_and_serial” My Docs Online is inaccessible Your browser claims our certificate is expired This is not due to problems with the My Docs Online servers, it is caused by ESET software if you have […]

(Note: there is a lot of detail here but if you want the “Too Long; Didn’t Read” short version, it can be summed up like this: if you have to keep using Windows XP, get a modern browser like Firefox or Chrome or Opera for accessing My Docs Online.) Microsoft ended support for Windows XP […]

Following the Windows 10 Fall Update (version 1511, build 10586) the Edge browser used by default in Windows 10 cannot open folders in the OLD My Docs Online Web client. Workarounds include: Start using the NEW My Docs Online web client. Email support@mydocsonline.com with your Member ID and ask us to change your account to […]

UPDATE: this problem is fixed in the Windows 10 Fall Update (version 1511, build 10586) A bug in the Edge Browser used by default in Windows 10 disables the Drag & Drop to upload feature, both when logged in and when using Customer Upload. Until Microsoft fixes the bug workarounds include using the browse button […]

Some file types (e.g. image files, text files, some audio files) will open directly in the browser instead of downloading to your computer. Which files are directly opened depends on the browser used and browser settings. You can force a file to be downloaded by using the “Right-Click” menu. The wording of the option to […]

You can log in to My Docs Online from your Android browser and view files types supported by Android. These include: Images (.jpg, .tiff, .gif) Text files (.txt) Web pages (.htm, .html) pdf (.pdf) Your specific Android device may be able to open more file formats natively, depending on your hardware and OS version.

You can log in to My Docs Online from your iPhone/iPad browser and view files types supported by iOS. These include: Adobe PDF (.pdf) Images (.jpg, .tiff, .gif) Keynote presentations (.key) Microsoft Excel spreadsheets (.xls, .xlsx) Microsoft PowerPoint presentations (.ppt, .pptx) Microsoft Word documents (.doc, .docx) Movies (.mov, .mp4, .m4v) Music (.mp3, .aiff, .m4a, .wav) […]