My Docs Online has been in business since 1999, and at various points in our service history we’ve upgraded our technology and the types of plans we offer. Right now when you sign up as a new customer you automatically get a new-style plan and the newest Web Client interface. Long-time customers currently have the […]

A new Notification Indicator has been added to the Web Browser Client. Currently, only one type of notification is included — Customer Upload (New Version). These are uploads to the “Customer Upload” folder via the special Customer Upload link. Old-style customer uploads to the “Upload” folder are NOT included in the new notification feature. Customer […]

If you do an upload using the latest Web Client, and your browser is an up-to-date version of Chrome, Firefox, Safari, or Internet Explorer (IE 10) you can use the “drag-and-drop” upload. During upload the “progress bars” for each file are color coded: If a file is “waiting its turn” to upload it will show […]

In the Web Client  (latest version) you can select multiple files to download as a single zip file. First, select 2 or more files using checkboxes on the right hand part of the display (or select ALL files in the folder using the “master” checkbox). Then click the “Download” button. A popup will confirm, then […]

When you “Share” file(s) using the Desktop App or the Web Client (but not the Classic web interface) you have the option of entering a password for that particular set of  Shared files. You must communicate the password to your recipient(s) yourself, using whatever communications “channel” you wish (email, instant messaging, phone call, etc.). Recipients […]

When using Internet Explorer (IE10 or later) and the old, “classic” My Docs Online web interface, some pages such as “Group Administration” will not display but will return a server error, usually “The website cannot display the page”. The recommended fix is to switch to the updated web client (introduced in 2011). Contact Support to […]

File creation and other file action times are stored in My Docs Online using an internal date and time format that is location/time zone-independent. Display of a file’s creation date and time is the responsibility of the particular client displaying the list of files. This means, for example, that the web browser interface, which is […]

Once you Give a file deleting your copy of the file DOES NOT remove the recipient’s copy. If you wish to cancel or  “take back” a file delivered using Give do this instead: New Web Client: Using the “Action” pulldown for the file select “Details” Click the “Cancel File Delivery” link Old Web Client: In the […]

There are two ways of using the Share function with the My Docs Online  new Web Client.  If you want to share multiple files just click the check box on the far right of the file list for each of the files you want to share.  Then click the Share button. If you just want […]