It’s easy to accidentally move or delete a folder using Web Folders or the web browser interface if a user has “full control” of a folder. To avoid this happening administrators can use the “Lock” feature visible in the browser interface when logged on as the account Administrator. Go to the high-level folder that should […]

File Search (and Undelete/Restore) is available in the new web client for all users. Just look for the “Search” button above the list of files. Enter the file name (or portion of the file name) to display all matching files. Two lists will be shown. “Active” files are files visible in the account. You can […]

If you want your browser to remember your My Docs Online ID and password, use these browser-specific steps: For Internet Explorer (all versions) Select Tools -> Internet Options Click the Content tab Under Autocomplete click “Settings“ Check “Use AutoComplete for User names and passwords on forms” Check “Prompt me to save passwords” For Firefox Select […]

Account administrators can opt to have daily Upload Log reports created in the CSV (comma-separated values) format that is easily downloaded and opened in Excel. Once turned on the reports are generated nightly to show all new files uploaded during the day just ended, including files that were later deleted. Each line of the report […]

Account administrators can opt to have daily Activity Log reports created in the CSV (comma-separated values) format that is easily downloaded and opened in Excel. Once turned on the reports are generated nightly to show activity for the day just ended, and include information on actions of interest such as: Logins, including User ID, time/date, […]

There are two common reasons why an Excel or Word file can be opened “read-only” using Web Folders, but cannot be saved back to the My Docs Online Web Folder location. Folders other than the Group “Root Folder” If permissions for the sub-account are set to “View Only” the user will be able to open, […]

NOTE: This article has been updated to refer to the version of Customer Upload released in 2018. The new version includes more customization options The Customer Upload Feature is a link that you can provide to your customers, or anyone you wish to receive a file from, who does not have a login ID to […]