The Desktop App is a cross-platform Java application (Windows, Mac OS) and uses a general developer certificate that applies to multiple platforms, not just Apple. Gatekeeper,  a security feature starting in Mac OS 10.8 will warn/prevent Desktop App installation based on some settings. You can find Gatekeeper settings in System Preferences > Security & Privacy […]

In Windows Java will sometimes install an up-to-date version but fail to remove an older, out-of-date version. This can cause Java to misbehave, which for My Docs Online means the Desktop App won’t launch properly. A quick and easy fix is to disable all but the latest version of Java using the Java Control Panel. […]

In some cases ESET products installed on your computer can cause SSL certificate errors such as: You receive the error message: “sec_error_reused_issuer_and_serial” My Docs Online is inaccessible Your browser claims our certificate is expired This is not due to problems with the My Docs Online servers, it is caused by ESET software if you have […]

Following the Windows 10 Fall Update (version 1511, build 10586) the Edge browser used by default in Windows 10 cannot open folders in the OLD My Docs Online Web client. Workarounds include: Start using the NEW My Docs Online web client. Email support@mydocsonline.com with your Member ID and ask us to change your account to […]

UPDATE: this problem is fixed in the Windows 10 Fall Update (version 1511, build 10586) A bug in the Edge Browser used by default in Windows 10 disables the Drag & Drop to upload feature, both when logged in and when using Customer Upload. Until Microsoft fixes the bug workarounds include using the browse button […]

In October 2015 Microsoft released MS Office 2010 update KB3055034 causing authentication to fail when opening Office files such as Word or Excel from a Web Folder. MS Office may also crash. The update affects all Windows versions running MS Office 2010 Service Pack 2 (SP2). It’s a Microsoft issue affecting many services and to resolve the problem temporarily […]

A required update August 19, 2015 to an SSL certificate used by the Desktop App requires that the user’s Java version also have the latest security. The symptom is no files or folders displayed after logging into the Desktop App. It’s easy to determine if your Java is out of date by checking the color of […]

If you receive an “Access Denied” error message when doing a Lock & Open using the Desktop App, it may be a result of your Windows Recycle Bin having become corrupted. To fix a corrupted recycle bin you can open a Command Prompt (Admin) and enter the following command: rd /s /q C:\$Recycle.bin You will […]

This problem (and workaround) is ONLY FOR Mac OS X 10.10 (Yosemite) when Java has been updated to Java 8 Update 40. The symptom is the Desktop App (or any java webstart application) can’t gain “focus” and remains behind other applications, and the top menu is missing as a result. Text entry is also disabled […]

A problem introduced with iOS 6 causes downloaded audio files such as mp3 files to “restart” from the beginning, often after five minutes of playback. This behavior will be seen on the iPad and iPhone when clicking on a Public folder link or downloading an mp3 or other Quicktime audio file from the web browser […]