The Desktop App is a cross-platform Java application (Windows, Mac OS) and uses a general developer certificate that applies to multiple platforms, not just Apple. Gatekeeper,  a security feature starting in Mac OS 10.8 will warn/prevent Desktop App installation based on some settings. You can find Gatekeeper settings in System Preferences > Security & Privacy […]

In Windows Java will sometimes install an up-to-date version but fail to remove an older, out-of-date version. This can cause Java to misbehave, which for My Docs Online means the Desktop App won’t launch properly. A quick and easy fix is to disable all but the latest version of Java using the Java Control Panel. […]

A required update August 19, 2015 to an SSL certificate used by the Desktop App requires that the user’s Java version also have the latest security. The symptom is no files or folders displayed after logging into the Desktop App. It’s easy to determine if your Java is out of date by checking the color of […]

This problem (and workaround) is ONLY FOR Mac OS X 10.10 (Yosemite) when Java has been updated to Java 8 Update 40. The symptom is the Desktop App (or any java webstart application) can’t gain “focus” and remains behind other applications, and the top menu is missing as a result. Text entry is also disabled […]

With OS X 10.8 or later, when “Downloading the Desktop App” if you get an error dialog saying “MDOdesktop.jnlp can’t be opened because it is from an unidentified developer”     Take the following corrective steps: Open System Preferences   Select Security & Privacy     You should see MDODesktop.jnlp listed. Click “Open Anyway”  

Java applications, particularly Web Start applications such as the Desktop App, cannot launch on Windows systems using Kaspersky Internet Security. If the Desktop App cannot launch you can confirm Kasperksy is the problem by temporarily turning Kasperkey off (Settings, uncheck “enable protection”). Once you have confirmed Kaspersky is the problem, turn protection back on (Settings, […]

If your installation of the Desktop App is missing a shortcut, you can add it from the Java Control Panel in Windows 7, Windows 8, and Windows 10. Open the Windows Control Panel Set “View by:” to “Small icons” Open the Java Control Panel (if present), if not, Open “Programs” then the Java Control Panel […]

In Windows if you get a Security Warning “Failed to validate certificate. The application will not be executed” when downloading the Desktop App. This problem is caused by a bug in Java 7 update 6 and 7. Oracle is aware of the bug and is working on it. In the meantime use this workaround: From the […]

Yes, you can disable Java applets and still use the Desktop App. Java applets are browser plugins or extensions that run inside your browser (Internet Explorer, Chrome, Firefox, Safari…). The Desktop App is a Java application and does not run inside the browser. If you turn off Java applets in your browser (usually done for security reasons) […]

Occasionally automatic updates (for Windows, Java, or for the MDO Desktop App) will remove the icon from your Desktop. In the case of a Windows Update issue the shortcut remains but doesn’t work. You can often install a shortcut from the Java Control Panel, as described here. If that doesn’t work solve it by taking […]