If you wish to reuse or repurpose an ID in your group for a different user or customer, it is usually best to first delete that user and then activate a user. When activating an undefined user you can use the same ID as the one just deleted if you wish, but use a different […]

International Traffic in Arms Regulations (ITAR) control the export and import of defense-related articles and services on the United States Munitions List (USML). ITAR regulations dictate that information and material pertaining to defense and military related technologies (items listed on the U.S. Munitions List) may only be shared with U.S. Persons unless authorization from the Department of State is […]

The My Docs Online Share option for Secure File delivery is available in the newest Web Client and in the Desktop App. All features are available in the Web Client, while selected features are available in the Desktop App. Administrative controls are in the Web Client (Group Administration… Group Settings… Share). You can select one […]

For added security, you have the option of adding a password to your Share. Recipients will need to enter the password before they can access and download the Shared files. IMPORTANT: you need to communicate the password to your recipient separately. Do NOT include it in the Comment associated with the Share. Also do NOT […]

When Sharing files, you can add an optional comment, which will be displayed on the recipient’s Share Delivery Page. If the Share was delivered by My Docs Online email the comment will also be part of the message we send on your behalf to the recipient. The comment is also displayed on the Share Details […]

When Sharing files you can select a predefined Label to apply to that Share. The name of the label will then be displayed for that Share (Share Management → Details). The ability to select a Label (and create Labels) is always available. If the Group Administrator has enabled “Smart Labels” your Labels do more. If […]

The initial default for Share Expiration (the number of days a Share is valid and the files in the Share can be downloaded) is seven (7) days. The Group Administrator can change this default to any number of days from 1 to 9999 days. The Group Administrator can also allow or disallow users to modify […]

When Sharing files there are two delivery options: Send File(s) using My Docs Online Send File(s) myself with a link I can email When “using My Docs Online” we send the email for you to one or more email address you enter. You can also select previously entered email addresses from a list. If you […]

If you need to cancel a Share use Share Management → Details for the Share. “Cancel” is the first option. This will cancel delivery for all files included in the Share. You can’t “reactivate” a cancelled Share. If you used the “Send File(s) using My Docs Online” option there will be a separate Share for […]

Each Share adds a new entry to the Share Management page. By default the most recent Share is the first in the list. Sortable columns include the date of the Share, the label, if any, used for the Share, the email address of the recipient (if you used the “Send File(s) using My Docs Online” […]