Windows 7 users uploading files using Web Folders may see the last character of the file name (part of the file extension usually) disappear if a percent sign (%) is part of the file name. This is a Windows 7 problem. Two current workarounds are available: Avoid using percent signs in file names After upload […]

The Canon ImageRunner line of scanner/copiers can use Web Folders / WebDAV to deposit scanned documents directly into a My Docs Online folder using WebDAV. To configure the ImageRunner software using the ImageRunner web interface to specify the WebDAV server address https://webfolders.mydocsonline.com, specify the full path to the folder in your My Docs Online account […]

Web Folders is the Microsoft term for an internet connectivity method called WebDAV, though you will see it called simply a “Network Location” in Vista and Windows 7, or a “Network Place” in Windows XP. WebDAV stands for “Web-based Distributed Authoring and Versioning”. It allows users to collaboratively edit and manage files on remote web […]

Click Start…Control Panel Select “System” Under System look for “System Type: 32-bit Operating System” or “System Type: 64-bit Operating System”

Web Folder setup steps for Windows 7 In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”. The “Add Network Location Wizard” will appear. Click “Next”. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”. When […]

If you need to have two separate My Docs Online Login IDs / accounts connected via a Windows Web Folder Network Place you need to set up separate definitions using different URLs to avoid the problem of Windows “remembering” the first Login ID. You can set up the second ID by pointing it to our […]

File creation and other file action times are stored in My Docs Online using an internal date and time format that is location/time zone-independent. Display of a file’s creation date and time is the responsibility of the particular client displaying the list of files. This means, for example, that the web browser interface, which is […]

There are two common reasons why an Excel or Word file can be opened “read-only” using Web Folders, but cannot be saved back to the My Docs Online Web Folder location. Folders other than the Group “Root Folder” If permissions for the sub-account are set to “View Only” the user will be able to open, […]

We’ve had reports from a few users who are unable to open PDF files from within their accounts through the Web Folders interface.  After some research we’ve found that this is a known problem with Web Folders for XP users who are also running Office 2007. Microsoft has released hot fix KB943337 that should resolves […]

Web Folders is no longer supported on Windows Vista /Windows Server 2003