The Desktop App is a cross-platform Java application (Windows, Mac OS) and uses a general developer certificate that applies to multiple platforms, not just Apple. Gatekeeper,  a security feature starting in Mac OS 10.8 will warn/prevent Desktop App installation based on some settings. You can find Gatekeeper settings in System Preferences > Security & Privacy […]

When the Desktop App is used for Lock & Open / Save & Unlock processing to edit files locally while maintaining a “Lock” in the cloud, local copies of locked files are retained by default in the My Docs Online Temp Folder. This can facilitate recovery of files. Users wanting no files to be retained locally, for enhanced HIPAA […]

AVG Internet Security automatically blocks all JNLP Webstart applications by default.  Since the My Docs Online Desktop App is a JNLP program AVG Internet Security users will have a problem launching it. However, in the paid version of AVG Internet Security there is a way to add a My Docs Online server to an AVG white list […]

Yes, it will work, but if you’ve done the upgrade from 10.7 to 10.8 you’ll probably need to to reinstall Java.  Here are step by step instructions for setting it up. First – go ahead and try and launch the desktop app.  If it works, great.  If not, you’ll probably see a message like this […]

Occasionally automatic updates (for Windows, Java, or for the MDO Desktop App) will remove the icon from your Desktop. In the case of a Windows Update issue the shortcut remains but doesn’t work. You can often install a shortcut from the Java Control Panel, as described here. If that doesn’t work solve it by taking […]

(Please note if you are running AVG Internet Security please see the bottom of this post) First be absolutely certain that you have Java installed on your machine.  In most instances the problem is caused by Java not being installed.  You can install java from http://java.com.  See this FAQ entry for more information on installing […]

Moving files from one folder to another is quite easy using the desktop app.  You simple click on the file you want to move, click the edit menu item and click “move”.  Then find the folder you want to move the files to, highlight that folder and click the edit menu item then click paste. […]

Use MDO File Locking when you are sharing a Microsoft Access (MDB or ACCDB) file with a colleague. A file lock is used to prevent two people from opening and updating the same Access database file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is available in the […]

Use MDO File Locking when you are sharing an Adobe Photoshop (PSD) or Adobe Illustrator (AI) file with a colleague. A file lock is used to prevent two people from opening and updating the same PSD or AI file at the same time, resulting in one person’s updates wiping out the other’s. File Locking is […]

If the Desktop App will not launch, or you are asked by your system how to open a “jnlp file” your java needs updating. Visit the Java website to get the latest version of Java Based on your operating system it will tell what to do (if Mac OSX it will tell you to do […]