In the Web Client  (latest version) you can select multiple files to download as a single zip file. First, select 2 or more files using checkboxes on the right hand part of the display (or select ALL files in the folder using the “master” checkbox). Then click the “Download” button. A popup will confirm, then […]

When you “Share” file(s) using the Desktop App or the Web Client (but not the Classic web interface) you have the option of entering a password for that particular set of  Shared files. You must communicate the password to your recipient(s) yourself, using whatever communications “channel” you wish (email, instant messaging, phone call, etc.). Recipients […]

Java applications, particularly Web Start applications such as the Desktop App, cannot launch on Windows systems using Kaspersky Internet Security. If the Desktop App cannot launch you can confirm Kasperksy is the problem by temporarily turning Kasperkey off (Settings, uncheck “enable protection”). Once you have confirmed Kaspersky is the problem, turn protection back on (Settings, […]

If your installation of the Desktop App is missing a shortcut, you can add it from the Java Control Panel in Windows 7, Windows 8, and Windows 10. Open the Windows Control Panel Set “View by:” to “Small icons” Open the Java Control Panel (if present), if not, Open “Programs” then the Java Control Panel […]

When attempting to open a Word or Excel file via Web Folders, if you see a message telling you it is “locked for editing” by another user, and offering to either open a “read-only” copy or to “Notify” when the file is available for edit, choose “Notify” IF YOU ARE CONFIDENT the file is locked […]

In Windows if you get a Security Warning “Failed to validate certificate. The application will not be executed” when downloading the Desktop App. This problem is caused by a bug in Java 7 update 6 and 7. Oracle is aware of the bug and is working on it. In the meantime use this workaround: From the […]

Yes, you can disable Java applets and still use the Desktop App. Java applets are browser plugins or extensions that run inside your browser (Internet Explorer, Chrome, Firefox, Safari…). The Desktop App is a Java application and does not run inside the browser. If you turn off Java applets in your browser (usually done for security reasons) […]

AVG Internet Security automatically blocks all JNLP Webstart applications by default.  Since the My Docs Online Desktop App is a JNLP program AVG Internet Security users will have a problem launching it. However, in the paid version of AVG Internet Security there is a way to add a My Docs Online server to an AVG white list […]

When using the Desktop App to  “Share” a file or files, you have the option to specify a password for enhanced security. The password (or pass “phrase”) must be 30 characters or less, and is case sensitive. Whether sending the file sharing link yourself or opting to have My Docs Online deliver the link email, […]

Yes, it will work, but if you’ve done the upgrade from 10.7 to 10.8 you’ll probably need to to reinstall Java.  Here are step by step instructions for setting it up. First – go ahead and try and launch the desktop app.  If it works, great.  If not, you’ll probably see a message like this […]