January 16th Note – A Microsoft Automatic Update that was released within the past week has caused a recurrence of this problem. If this just happened to you the following instructions should solve the problem.  You may be getting an error message that contains something like “CouldNotLoadArgumentException” when trying to load the Desktop App. The problem is […]

If you use Trend Micro Internet Security and it is blocking one or more My Docs Online interfaces (for instance it is blocking the Desktop App) refer to the this Trend Micro knowledgebase article on how to add a site to the exception list. Add the following “wildcard” entries to your trusted/allowed list: http://*.mydocsonline.com/* https://*.mydocsonline.com/*

When starting the Desktop App, if this error appears: “Error: JAR resources in JNLP file are not signed by the same certificate” You need to delete your Java “cache” (temporary internet files). Here is how to delete your Java cache: Windows Click Start > Settings > Control Panel Click the Java icon (for Windows 7 […]

Windows 7 Web Folder / WebDAV users may see Error 0x80070021: “The process cannot access the file because another process has locked a portion of the file” if a folder name ends with a period (“.”). This is caused by a problem with Windows 7 that removes the period at the end of a folder […]

Web Folder setup steps for Windows 7 In “Computer” Right-Click an open area on the right side of the Window, then select “Add a Network Location”. The “Add Network Location Wizard” will appear. Click “Next”. When asked, “Where do you want to create this network location?” select Choose a custom network location. Click “Next”. When […]

When you try to start the Desktop App (a Java application), and Windows doesn’t know how to handle the “JNLP” file, it is probably one of two things. Either you don’t have Java installed, or a recent Java update caused the Java Web Start feature the Transporter relies on to stop working. In either case […]

From “Go” on the Finder Menu Select Connect to Server… or Press Command-K For “Server Address” use: https://webfolders.mydocsonline.com Use your My Docs Online Login ID and Password when prompted for “WebDAV File System Authentication” name and password Learn more at Apple Support. A common problem with OS X WebDAV is Error 36.

Web Folders is no longer supported on Windows XP / Windows Server 2000     Double-click on the MY NETWORK PLACES icon on your Desktop or from your START button. Click on ADD A NETWORK PLACE from the NETWORK TASKS menu on the left side of the window. The ADD A NETWORK PLACE WIZARD will […]

WebDAV using the Finder’s “Connect to Server” under Mac OS X often encounters transfer errors, usually error 36. The way the Mac WebDAV support works it quickly claims to have transferred the file, then when it says “closing file” is when the actual transfer takes place, and when the error code 36 might occur. In […]

My Docs Online limits the number of simultaneous accesses available to an individual ID. To help minimize this problem please log-out when you are through using My Docs Online. If you feel you are getting this message in error please contact My Docs Online Support.